No problem. Before being towed, call the PWI Claims Department for a nearby shop. With all plans except Budget and Powersports, you’re covered for up to $75 of emergency assistance for a mechanical problem, dead battery and more – even flat tires or running out of gas. Just call 800-548-1121 first and keep your money in your pocket. The Powersports plan offers motorcycle/ATV towing reimbursement only for covered failures, and up to $35.

Call us. We’ll determine if your problem is covered and tell you what to do next. Claims reps are available during traditional business hours, and our answering service is available to take messages the rest of the time. Or Start A Claim online through this website. Either way, just be sure to contact us BEFORE you make the repairs.

Sure. We’ll be glad to work with them, and our experienced claims adjusters can make sure that the repairs are made right and the costs are fair. If you don’t have a favorite shop, we can refer you to one in our network of quality repair centers.

With our vast network of repair shops, you’re protected everywhere in the continental U.S., and we will quickly find a quality repair shop for you wherever you are.

The Preferred Warranties claims process is similar to the car insurance claims process in that you can’t get the repair done and then submit the claim afterwards. The customer needs to contact PWI first. In this way we can make sure that the repair is fairly priced. This helps us protect everyone from fraudulent claims, and the customer’s out-of-pocket expenses are minimized.

We'll make every effort to pay the shop directly so you can keep your money in your pocket. We can pay by check or credit card. If you choose a shop that won’t accept our direct payment, you can pay them and we’ll promptly reimburse you.

Less than one week. Once the repair is finished and we've received the paperwork, your claim will be processed and paid in 5 working days or less.

Every car, truck or SUV has thousands of moving parts. Whether the vehicle is new or used, foreign or domestic, things break. This is why the protection plan you buy is every bit as important as the vehicle you buy. And this is why more and more consumers every day choose Preferred Warranties.

Only from your dealer when you purchase the vehicle. Just review the options, costs and contract with your dealer, and choose your plan. No extra vehicle inspection will be necessary. You’ll receive your Preferred Warranties protection plan at the same time that you purchase your car.

No, you can obtain Preferred Warranties protection plans only from approved dealerships. We work with dealers known for quality, dependable pre-owned vehicles. We currently have dealers in approximately half of the states and we are constantly expanding our trading area.

Since our founding in 1992, Preferred Warranties has been the quality leader in extended service contracts for pre-owned vehicles. Our award-winning customer service prides itself on giving every call the utmost in personal attention. Our claims adjusters are ASE-certified. Our dealerships are handpicked – only those known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties plans. And our staff, customers and dealerships aren’t the only ones who think we do it right – check us out with the Better Business Bureau!

Fabricated “gripe sites” have little or no credibility in the real consumer affairs arena.  Nevertheless they are thorns in the sides of hundreds of legitimate companies, many of whom have filed lawsuits against them.  The typical gripe site is NOT affiliated with any government agency, non-profit consumer watchdog group or reputable consumer protection agency or organization, although that’s what it may be posing as.  They scour the Internet for negative comments – sometimes digging up posts more than a decade old – and embed them in sophisticated URLs designed to appear high in search engine results, and then bully the targeted company into paying for a rebuttal or removal from the site.  Preferred Warranties has one of the best reputations in our industry. We have folders full of complimentary letters and emails to prove it.